FAQ

Orders

Can I change/cancel my order?

Once your order is submitted, we are unable to make any changes, including address changes, item changes, or cancelation requests.

If you need a change of address for your package, please contact the shipping carrier to update your shipping information or request that your package is delivered to an access point / local pick-up location near you.

Guidotti Candle is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding!

Do you offer wholesale opportunities or reduced pricing for bulk orders?

We sure do. To request to become a Guidotti stockist, please submit your store's information under guidotticandle.com/pages/wholesale, and our sales team will follow up shortly.

If you're interested in placing a bulk order, please submit your information here.

Does Guidotti offer payment installment plans?

Yes! We offer Shop Pay installments on orders $50+.

Shipping

Where do you ship?

Worldwide!

Do you offer free shipping?

Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S.

A $5.95 flat-rate shipping fee is applied to orders under $75.

What if my order was damaged in transit?

Due to the summer heat, melted or leaky candles may occur in transit.

If you receive a broken candle in transit, please contact us with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment.

Returns & Exchanges

Can I return or exchange my Guidotti product?

If you’re not 100% satisfied with one of your Guidotti products, we would love to help make that right! Please contact our Customer Care team within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you're experiencing an issue with a Guidotti product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.